Refund Policy

Sidekick is a digital product. The app is free to download, and you buy credits in advance to run tasks. Nothing is shipped, so this policy covers credit purchases rather than returns of physical goods.

1. Unused credits

You may request a refund of any unused credit balance within 14 days of the purchase that created it. We refund the unused portion to the original payment method. Free starting credit and any promotional credit have no cash value and are not refundable.

2. Credits already used

Credits are consumed as tasks run, and the cost of a completed task is incurred at the moment it runs. Consumed credits are not refundable, except in the circumstances in section 3.

3. When we refund in full

• Duplicate or incorrect charges. If you were billed twice or charged the wrong amount, tell us and we will refund the difference.
• Failed purchases. If a payment was taken but the credits were never added to your account, we will either add the credits or refund the payment, whichever you prefer.
• Service failure. If a task was charged but failed because of a fault on our side, we will restore those credits or refund them.
• Unauthorised transactions. If you believe a payment was made without your authorisation, contact us immediately and we will investigate and refund where the claim is confirmed.

4. What is not refundable

• Credits consumed by tasks that ran as intended, including where you were not satisfied with the AI-generated result. AI output varies, and we recommend trying a small purchase first.
• Free or promotional credit.
• Requests made more than 14 days after the purchase, unless section 3 applies.
• Accounts terminated for breach of our Terms & Conditions.

5. How to request a refund

Email hello@sidekick.app from the address on your account, with the payment reference or receipt and a short note about what went wrong. You do not need to give a reason for a request under section 1. We will acknowledge your request and tell you the outcome within 3 business days.

6. How refunds are paid

Approved refunds are issued to the original payment method through our payment provider — we cannot refund to a different card or account. Refunds are normally processed within 5 business days of approval, and it can take a further 5 to 10 business days for your bank or card issuer to show the money in your account.

Where a payment was converted into another currency by your bank, the amount you receive may differ slightly from the amount you paid because of exchange-rate movement. Any fees charged by your own bank are outside our control.

7. Cancellation

There is no subscription to cancel. You can stop using Sidekick at any time, and you can ask us to close your account and refund any eligible unused balance under section 1.

8. Enterprise agreements

Sidekick Enterprise customers are covered by the refund and cancellation terms of their written agreement, which take precedence over this policy where they differ.

9. Changes to this policy

We may update this policy from time to time. The version in force at the time of your purchase is the one that applies to it.