Refund Policy

Sidekick is a digital product available through Setapp. It is included in a Setapp membership, and there are no separate purchases or credits inside the app.

1. Billing

Your Setapp membership is billed by Setapp, under Setapp's own terms. We do not take payments for Sidekick directly and have no access to your payment details.

2. Refunds

Refund requests for a Setapp membership are handled by Setapp under its refund policy. Contact Setapp support to request one.

3. Cancellation

You can cancel your Setapp membership at any time from your Setapp account. You can also simply stop using Sidekick. There is nothing to cancel with us.

4. Earlier credit purchases

If you bought Sidekick credits directly from us before Sidekick moved to Setapp and believe you are owed a refund, email hello@sidekick-os.online with your receipt and we will look into it.

5. Problems with the app

If Sidekick isn't working as it should, email hello@sidekick-os.online with a short description of what happened. We read every message.

6. Sidekick for Teams

Sidekick for Teams plans are sold by Polar, our merchant of record, and billed monthly after a 14-day free trial that needs no card. You can cancel at any time from Manage billing in the admin panel; your plan keeps working until the end of the month you have paid for, and you won't be charged again. If you think you were charged by mistake, email hello@sidekick-os.online within 14 days of the charge and we will look into a refund.

7. Enterprise agreements

Sidekick Enterprise customers are covered by the refund and cancellation terms of their written agreement, which take precedence over this policy where they differ.

8. Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.